CRM design
Shape tables, forms, views and processes around the information your teams actually need.
Dynamics 365
Turn customer activity into a connected business process.
We help shape Dynamics 365 around your sales, service and customer workflows so teams have a clearer view of activity, ownership and next actions.
SalesCustomer ServiceDataverseAutomationReporting
What we can help you deliver.
Practical implementation focused on how your teams work, how information moves through the business and where technology can remove friction.
Sales process
Create clearer lead, opportunity, activity and pipeline management for sales teams.
Customer service
Structure customer cases, ownership, status and service activity in one environment.
Automation
Use Power Automate and business logic to remove manual hand-offs, reminders and repetitive updates.
Integration
Connect Dynamics 365 with Microsoft 365, Power BI, websites and other business platforms.
Optimisation
Improve an existing Dynamics environment that has become difficult, inconsistent or underused.
Built around outcomes, not just technology.
The platform matters, but the real goal is a simpler, more connected way of working that people can actually use.
01One customer view
Bring customer information, activities and ownership into a more coherent system.
02Clearer pipeline
Give sales teams and management better visibility of opportunities and next actions.
03Consistent processes
Reduce reliance on individual spreadsheets and informal hand-offs.
04Connected insight
Use Dynamics data as part of reporting, automation and wider business workflows.
A clear path from requirement to rollout.
We start with the business problem, shape the right solution, implement it carefully and leave room for iteration as your needs evolve.
01
Discover
Map customer journeys, teams, data and current CRM pain points.
02
Model
Define the data structure, roles and processes the solution needs.
03
Configure
Build forms, views, rules, automation and security.
04
Integrate
Connect Microsoft and third-party systems where required.
05
Improve
Refine the experience based on real team usage.
Connected capabilities.
Most useful business solutions span more than one tool. These related LogicGraft capabilities can be combined where they make sense.
Start a conversation
Have a process, platform or Microsoft environment you want to improve?
Tell us what is slowing the business down. We’ll help you work out the right next step without overcomplicating it.